Lecture 17 Β· iTax failed on deadline day, and the penalty fell.
π»ππ πͺπππ πΉπππ: A Nairobi design firm tried to file its VAT return on the due date and the portal kept rejecting it. It filed the next morning and was penalised KSh 28,239. The Tribunal cancelled the penalty. A system failure is reasonable cause.

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The case
Active Brand Works Limited, which does brand design, signage and interior fit-outs, prepared its October 2023 VAT return in advance using KRA's template. On 20 November 2023, the due date, a staff member tried repeatedly to submit it and received the same error each time, then reported the problem through KRA's website. There was no response before midnight. The company filed on the morning of 21 November, and the system imposed a penalty of KSh 28,239.
It objected with screenshots of the error and proof of its attempt to contact support. KRA confirmed the penalty. It said the company had had weeks to file and chose the last day, that it knew of no outage, that the company had not called the official call centre, and that the fault may have been the company's own internet connection.
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